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Share a Find
Author: melindag | January 3, 2008Comments:
PowerShopper is, at its heart, about saving Main Street. Our company owns community newspapers in small-town America, where local merchants have been buffeted by everything from Wal-Mart to CyberMonday. It turns out, locally-based merchants have a lot to offer online shoppers, and we’re here to prove it. Sometimes we’ll show you how to find an item on Amazon or other such super-site, but mostly for convenience. Using our search engine right next door, you’ll often find our favorites close to home and in a larger variety of colors!
Prove us right. Share your top shopping finds with us here — either as a comment, or as a guest blogger. Share your favorite things, from your favorite stores here. Post a comment below, and your items will appear right alongside those of our featured PowerShoppers. Go on, brag. (You know you want to!)
Topics: Share A Find |
February 14th, 2008 at 1:46 pm
Reading Kat’s post about Victoria’s Secret having purses
http://powershopper.totallylocal.com/blog/2008/01/23/you-didnt-tell-me-they-had-purses/
somehow reminded me of an email I received from my girlfriend, Julie this summer. With her permission I share it here…
Shannon
———————————-
I needed to forward along the below email. No need to read the entire thing but I felt compelled to share my experience in order to help a fantastic company that is trying to grow and clearly doing all the right things to get there!
For those of you who have never shopped Zappos for shoes (or handbags and accessories, etc.) it is probably the most amazing, streamlined and easy shopping experience you will ever have. I have been ordering from them for over 2 years and have only found the experience to be nothing short of ideal.
But yesterday sealed the deal. As a preferred customer (cuz I order SO MANY shoes from them!
I am now entitled to overnight shipping at no extra charge - but the cutoff for the order is 4:00 EST. I placed my order yesterday at 5:38 with no expectation that I would receive my big white and black box until Monday when I arrived to my office.
Instead I received this email late last night (please pay particular attention to the second half of their email) and a Zappos box was in my office at 10:30 am this morning.
Incredible. And who else allows you to take 365 days to return an unworn item for a full refund!!?? Perfect for the non-committal shopper, like me!
Thanks for listening to my rambling…but I just had to share.
Love you all - and see you this evening!
J
—–Original Message—–
From: shipping_notify@zappos.com [mailto:shipping_notify@zappos.com]
Sent: Thursday, August 16, 2007 11:50 PM
To: Julie
Subject: Your Zappos.com order
Dear Julie,
Hope you’re having a great day!
We wanted to let you know that we’ve been working around the clock and that we’ve just finished picking and packing your order:
Order
Timberland Chocorua Trail GTX - Brown - 8.5/B - Medium
Timberland White Ledge - Brown - 8.5/B - Medium
Skechers Stunner - Brown - 8.5/M
Skechers Spin-Off - Brown - 8.5/M
Since we are shipping your order with Free Overnight Shipping, your expected delivery date for this order is:
Friday, August 17th 2007
(UPS and Fedex will only pick up from our warehouse on business days, and they will only deliver on business days.)
We will be emailing you your tracking number later today, when our computer systems are finished processing all of today’s transactions.
While most companies spend a lot of money on marketing in order to grow their business, our philosophy at Zappos.com is a little different.
Instead of spending a lot of money on marketing, we would rather work on improving the customer experience (running our warehouse around the clock, super-fast free shipping, free return shipping, 24/7 customer support, etc.), and rely on repeat customers and word of mouth to grow our business instead.
So if you enjoyed your experience with us, please be sure to tell your friends and family about Zappos.com!
We are constantly striving to improve our service. If there is anything that we can do to help improve your experience, please don’t hesitate to let us know. We like to think of ourselves as a service company that happens to sell shoes (and now handbags, sunglasses, watches, and apparel).
Thank you for all of your support — we really appreciate it!
——————————–
Zappos.com Customer Loyalty Team
cs@zappos.com